Refund policy
Refund policy
We want you to love Kessa. If you don't, you're covered by our 30-day money-back guarantee.
If you're not happy with your order for any reason, email us at within 30 days of delivery and we'll refund you in full — even if the bottle is opened. You don't need to ship anything back.
How to start a refund. Email with your order number and a quick note. We'll handle the rest.
Refunds. Once approved, your refund goes to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.
Damaged or wrong items. Please check your order when it arrives. If anything is damaged, defective, or incorrect, email (a photo helps) and we'll send a replacement or refund.
Questions? Reach us any time at .